FindARoom | UCC Hostel Finder

1. Introduction

FindARoom ("we," "our," or "us") operates the FindARoom platform located at findaroom.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using FindARoom, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the FindARoom platform, express an interest in obtaining information about us or our products and services, when you participate in activities on the platform, or otherwise when you contact us.

Personal Information We Collect:

Identity Data: Includes your full name, used for identification when connecting with hostel management.
Contact Data: Includes your email address (primarily your @findaroom.app email) and phone number for communication regarding viewings and appointments.
Account Data: Includes your username, password, and profile information.
Verification Data: Includes student ID or business registration documents for account verification.

3. How We Use Your Information

We use personal information collected through our platform for the following purposes:

To facilitate connections between students and hostel management
To manage viewing appointments and scheduling
To verify user identity and eligibility (students, hostel owners)
To send administrative information, such as updates to our terms, policies, and security alerts
To respond to user inquiries and provide customer support
To improve our platform and user experience
To detect, prevent, and address fraudulent activities and fake listings
To comply with legal obligations and enforce our terms

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

With Hostel Management: When you express interest in a property, we share your contact information with the relevant hostel manager to facilitate viewings.
Service Providers: We may share information with third-party vendors who assist us in operating our platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose information where required by law or in response to valid requests by public authorities.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Your personal information is stored securely via Firebase, our cloud database provider, which employs industry-standard encryption and security practices.

While we have implemented reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy. When we no longer need to process your personal information, we will delete or anonymize it. In some circumstances, we may retain information for longer periods where required by law or for legitimate business purposes.

7. Your Rights

Under Ghana Data Protection Act 2012 and GDPR (for EU users), you have the following rights:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
Right to Erasure: You have the right to request that we erase your personal data ("right to be forgotten").
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
Right to Data Portability: You have the right to request that we transfer your data to another organization, or directly to you.

To exercise any of these rights, please contact us at support@findaroom.app.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

9. Third-Party Links

Our platform may contain links to third-party websites, applications, or services that are not owned or controlled by FindARoom. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of every site you visit.

10. Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Ghana, without regard to its conflict of law provisions.

13. Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at:

Email: support@findaroom.app
Website: findaroom.app